Contact support
Can't find the answer here? We're happy to help. We typically reply within 24 hours.
Ways to reach us
- Support & general questions — use the contact form. It reaches the team directly.
- Privacy & data requests — email privacy@sellena.co for data access, correction, deletion, or a DPA.
Help us help you faster
When you get in touch, please include:
- Your store domain (for example
your-store.myshopify.com). - A clear description of what you expected and what happened instead.
- A screenshot if it's a visual issue (for example the Chat widget status card).
- The order number, if your question is about a specific order or commission.
Try the status card first
For anything about the widget not appearing or the assistant being inactive, the app's Chat widget card usually names the exact reason — see Troubleshooting.